How do I change and reset my password?

Changing password

Changing the password is achieved through Security Settings page. To find this page start by clicking on your user account icon, located in the top right-hand corner of the Patsnap screen. 

After opening the drop-down menu click on the "Account" button, located at the top of the list.

Click on the 'Security Settings' button along the left-hand side of the screen.

On the Security Settings page the old plus the new password will both need to be entered. Please note the password must be 8 to 32 characters long, which includes numbers and letters.

Once you have entered your old and new passwords press the submit button to change the password.

Resetting password

To reset your password, select "Forgot Password" on the login page:

Next, enter the email address you signed up with. 

After, you should receive an email to reset your password. If you did not receive an email please check your spam/junk mail.  

If your password reset email is not in your spam/junk mail, please reach out to help@patsnap.com.